Refund Policy
Thank you for ordering from DoughMaestro's Pizzeria, located at 123 Pizza Street, Rome, 00184, Italy. We pride ourselves on our delicious pizzas and customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 24 hours from the time of delivery or pickup to request a return due to dissatisfaction with the product's quality. In order to initiate a return, the item must be uneaten and in the same condition that you received it.
Refund Eligibility
To be eligible for a refund, please contact us at +39 06 1234 5678. You need to provide a proof of purchase and explain the reason for your dissatisfaction. We will require photographic evidence of any quality issues when applicable.
If your return is accepted, we will then send further instructions on how and where to send your package. Please be aware that you may be responsible for the costs of returning the product to us.
Refund Process
Upon receipt of the returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If your pizza arrives damaged or you received the wrong item, we are happy to exchange it for the same item. Contact us immediately at +39 06 1234 5678 to arrange for a replacement.
Shipping
You will be responsible for paying for your own shipping costs for returning your item if applicable. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at the phone number +39 06 1234 5678 or visit our website at silversedgefield.site.
Modification of Refund Policy
DoughMaestro's Pizzeria reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Last Updated: April 1, 2023